I need Help!
This is the help section of the website - you should find all the information you need right here. If you can't find what you are looking for, check the site map, try a search or contact us.
Managing Your Account
- Why do I have to register?
- How do I register?
- How can I change my personal details?
- How do I change my password?
- I can't remember my password - can you send it to me?
- How can I manage my address details?
- My email address has changed - how do I transfer my account?
Ordering
- How do I place an order?
- How can I check the progress of my order?
- How do I know when my order is despatched?
- Who should I contact if my order doesn't arrive?
- Who should I contact if you sent me the wrong goods?
- What happens if I'm not satisfied with my order when it arrives?
- How do I cancel my order?
Shipping to the UK
- How much does shipping cost?
- How long will it take until I receive my goods?
- Do I have to sign for my goods?
- Can I have my goods sent to my work address?
- What happens if my goods get lost in the post?
Shipping Worldwide
- How much does shipping cost?
- How long will it take until I receive my goods?
- Do I have to sign for my goods?
- Can I have my goods sent to my work address?
- What happens if my goods get lost in the post?
Returns
Payments
Security
- Security and Extrascents
- Is online shopping safe?
- How do online payments work?
- What encryption do you use?
- Are my personal details safe?
- Are my credit card details safe?
Miscellaneous
- I've been given a promotional code - how do I use it?
- Are all the products genuine?
- What is a tester?
- What is the Text Version for?
- How do I complain?
- How do I make a legal query?
- How do I view your prices in different currencies?
- What countries do you sell to?
